We prioritize the security of our customers who shop on our website and verify payment/invoice information from the moment you place your order. Therefore, for your order to proceed to the procurement and delivery stage, your payment/invoice information must first be approved, and a confirmation email must be sent to you.

Stock Issues

There are no stock issues for software products. However, services may be temporarily suspended due to product updates. Shipping Fees Shipping is free for software orders. For device orders, the shipping fee determined by the courier company will apply.

How many days is the return period?

In general, you can return the products you have purchased within 7 days from the delivery date, provided that you do not damage the product, open the package, use the activation number, or compromise the resellability of the product, by stating a reason.

Shipping Fees

Shipping is free for software orders. For device orders, the shipping fee determined by the courier company will apply.

What are the return conditions?

The items that should be included when sending a product for return are listed below. If any of these items are missing, the return will not be accepted.

• The product's invoice,
• Return form,
• Products to be returned within the 7-day period must be delivered in complete and undamaged condition, including the box, packaging, and activation code

If the returned products meet the return conditions upon reaching us, the refund will be processed on the day the product is received. The time it takes for the refund to appear in your account depends on your bank's processing time. Refunds to credit cards are reflected within a maximum of 45 days, while refunds for wire transfers are reflected within a maximum of 1 week.

How do I return it?

Before sending the product back to us, you must inform us of your return request by filling out the Product Return Form. After receiving the return approval from our technical department, please fill out the return form that comes with the package and send the product to us. The approval will be communicated to you via phone or email. If the returned products meet the return conditions upon reaching our company, the refund will be processed on the day the product is received.

Below, you can find the return conditions for different types of products with various characteristics according to the general return policy. In addition to the General Return Conditions, the following conditions must be observed for the product to be returned within the 7-day period: The product’s protective barcode must not be removed, and the activation number must not be activated. For online purchases, the product's original box and packaging must be complete and undamaged.

Important Security Elements:

Contrary to popular belief, credit card information is often stolen in physical environments rather than during online shopping. Therefore, be cautious when using your credit card in daily life, and do not share your credit card number, expiration date, or CVC (security number) with others. E-commerce websites that take measures against fraudsters attempting to make purchases with stolen credit card information in physical environments like restaurants or stores will contact the real cardholder as soon as they catch these fraudsters. Cooperate in such situations. Carefully check your monthly statement and contact the companies for any unfamiliar transactions. When shopping online, prefer well-known companies. This way, you can get detailed information on any concerns you may have. Pay attention to the company's physical address and phone number on the website. If you plan to shop from an unknown company, note down the store's phone and address details before making a purchase. If you are unsure, call to confirm before proceeding with the purchase.